Introduction

Scarpone and Sons Inc. has been a cornerstone of the roofing industry in Western New York for over three decades. This family-owned business has built a reputation for excellence in residential roofing services, including local roof repair, roof remodeling, and new roof installation. This case study examines how Scarpone and Sons Inc. has maintained its position as a leading roofing contractor in Cheektowaga, NY, and surrounding areas.

Background

Founded in 1988 by Antonio Scarpone, the company has grown from a small local operation to a trusted name in roofing services across Western New York. With a focus on quality workmanship and customer satisfaction, Scarpone and Sons Inc. has expanded its service area to include West Seneca, Depew, Amherst, Lancaster, and Elma, NY.

Challenges

As the company grew, it faced several challenges:

• Maintaining consistent quality across a wider service area
• Adapting to new roofing technologies and materials
• Managing increased competition in the local market
• Balancing growth with the company’s family-oriented values

Solution

To address these challenges, Scarpone and Sons Inc. implemented a multi-faceted approach:

1. Training and Certification: The company invested in ongoing training for its staff, ensuring that all team members were up-to-date with the latest roofing techniques and safety standards.

2. Technology Adoption: Scarpone and Sons Inc. embraced new roofing technologies, including advanced materials and diagnostic tools for more accurate assessments and repairs.

3. Customer-Centric Approach: The company doubled down on its commitment to customer satisfaction, implementing a robust feedback system and offering extended warranties on their work.

4. Community Engagement: Scarpone and Sons Inc. increased its involvement in local community events and charitable initiatives, reinforcing its position as a trusted local business.

Results

The strategies implemented by Scarpone and Sons Inc. yielded significant results:

• A 30% increase in customer referrals over a two-year period
• Expansion of services to include specialized roof remodeling projects
• Recognition as a top-rated roofing contractor in Western New York by local business associations
• Successful completion of over 500 new roof installations in a single year

Conclusion

Scarpone and Sons Inc.’s success story demonstrates the power of combining traditional values with modern business practices. By focusing on quality, customer satisfaction, and community engagement, the company has solidified its position as a leading roofing contractor in Western New York.

As Scarpone and Sons Inc. looks to the future, it remains committed to providing exceptional roofing services to homeowners in Cheektowaga, NY, and the surrounding areas. With a strong foundation built on family values and a dedication to excellence, the company is well-positioned to continue its growth and success in the residential roofing industry.